Last Update: October 26, 2021.
This document is important and we hope you will take time to read it carefully.
Tutéate’s privacy policy has been adapted to the GDPR. In addition, we have worked to make the Tutéate’s documentation on privacy policy more understandable, organize it by sections, provide examples that illustrate how the policies may be implemented, and define some terms to gain accuracy and simplicity.
The Basics
1. Definitions
These definitions should help you understand this policy.
“GDPR” refers to the Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data.
“including“, “includes” o similar words refer to matters which are included without limitation, in other words, that are not limited to any list provided.
“Personal Data” means any information that identifies or can be used to identify an individual directly or indirectly, including, but not limited to, first and last name, identification number, date of birth, email address, gender, occupation, or other demographic information.
“Websites” means all content included in our domain tuteate.com.
“Services” means the Android Tutéate App and the iOS Tutéate App.
“Channels” means the various means by which we may collect information including our Websites, the Services, social media pages, HTML-formatted e-mail messages and through offline sales and marketing activities.
“We,” “us,” “our,” and “Tutéate” refer to Mireia Marcet Raventós, the owner of tuteate.com and Tutéate App.
“Website Visitor” refers to anyone visiting our Websites.
“User” refers to the person or entity that uses our Services. They may have downloaded and installed the Tutéate App.
“You” refers to Website Visitors or Users.
2. Changes
We may revise this Privacy Policy & Cookies at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the beginning of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy.
3. Scope
This document explains how Tutéate collects your Personal Data, how Tutéate uses these data, and your rights to control their use. This privacy policy applies to all data that we have collected or collect related to you. By using the Channels, you are accepting the practices described in this privacy policy.
4. Contact
If you have any questions or comments, or if you want to update, delete, or change any Personal Data we hold, or you have a concern about the way in which we have handled any privacy matter, you may also contact us by email at info@tuteate.com.
Your Personal Data
5. Information We Collect
Before collecting any personal data from you, we ask your explicit consent for us to store this data and confirm you agree with this privacy policy. Here are the different alternatives with which we gather the information:
(a) Information You Explicitly Give Us: We receive and store any information you enter on our Website or give us in any other way through a direct interaction with us which includes:
Your name and email when you post a comment on our blog posts.
Your name and email when you contact us through our contact forms.
The Personal Data you provide us when you send us an email or contact our service support.
(b) Information we collect automatically: When you use the Services or browse our Websites, we may collect information about your visit to our Websites, your usage of the Services, and your web browsing. That information may include:
– Your network routing information (where you come from).
– Your Internet Protocol (IP) address used to connect your computer to the Internet and may identify your general geographic location or company.
– Your computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform.
We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below, and in more detail in the Cookies & Other Tracking Technologies section below.
(c) Publicly available data or data from other sources: We may also store certain information from automated interactions on websites other than Tutéate’s or other data you may have made publicly available. This information may include:
Your name, your social account, and Personal Data that is public on that account when providing a rate review or participating on social media (for example, Facebook or Instagram).
6. How We Use Personal Data
We may use and disclose Personal Data only for the following purposes:
(a) To provide, support, and improve the Services we offer, as well as to improve customer relationships. This includes our use of the data that our Users provide us in order to enable our Users to use the Services. This also includes, for example, aggregating information from your use of the Services or visit our Websites and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you provide us with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we do have to share Personal Data with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the Personal Data we transfer to them in a manner that is consistent with this policy.
(b) To notify you about new product releases and service developments, and to advertise Tutéate’s products and services in accordance with this policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your Personal Data. Tutéate may also use Personal Data in order to respond directly to your information requests (including newsletter registrations or other specific requests), or pass your contact information to Tutéate’s reseller for further follow-up related to your interests.
(c) To interact with you on third party social networks, which would be subject to that network’s privacy policies and terms of use.
(d) To post public testimonials on our Websites or social networks. If you wish to update or delete your testimonial, you may contact us to the contact address indicated above.
(e) Track and evaluate our marketing campaigns, including online advertising and e-mail marketing campaigns.
(f) To communicate with you about a conference or event hosted, co-sponsored or participated by us, including information about the event’s content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation. After the event, we may contact you about the event and related products and services, and may share information about your attendance with your company (if any).
(g) To share Personal Data with third parties who provide services to us, provided that the third party has executed any data processing documentation required by law.
(h) To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
(i) To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.
7. What Personal Data We Share and Disclose to Third Parties
We do not sell your Personal Data to anyone. We may share your Personal Data with our third party Service Providers, who help us provide and support our Services, such as analytics, event or campaign management, websites management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. In this case, we require by contract from our services providers to use your Personal Data only for the purpose of providing services to us and subject to terms consistent with this policy.
We may disclose your personal data as we believe to be necessary or appropriate:
– under applicable law, including laws outside your country of residence;
– to comply with legal process;
– to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
– to enforce Tutéate’s terms and conditions, which are subject to this private policy; and
to allow us to pursue available remedies or limit the damages that we may have.
Additionally, in the event of a reorganization, merge, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Tutéate’s business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Data it has collected to the relevant third party.
8. Public Information and Third Party Websites
(a) Blog. We have a public blog on one of our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Data appears on our blog and you want it removed, contact us at info@tuteate.com. If we are unable to remove your information, we will tell you why.
(b) Social media platforms. We maintain presences on social media platforms including YouTube, Facebook, Pinterest, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
(c) Links to third-party websites. Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Data to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Cookies and Other Tracking Technologies
9. Does Tutéate Use Cookies and Other Tracking Mechanisms?
Yes. Tutéate uses cookies and similar technologies. We use both session-based and persistent cookies. We set and access our own cookies on our Website. In addition, we use third-party cookies, like Google Analytics’ or Google Adsense’s / Google AdMob’s. To learn more about cookies, visit this site.
We may use cookies to recognize you when you visit a domain we operate or when you use our Services, and also for us to remember:
– your display preferences, including your selected language,
– if you have agreed (or not) to our use of cookies on that site.
We also use cookies to measure the traffic and performance of our Website’s pages.
10. What Types of Cookies Do We Have?
Depending on who sends the cookies and treats the data obtained, the cookies we use may be:
(a) Own Cookies: These are cookies sent to your terminal from a computer or domain managed by us (and from which the service requested by you is provided).
(b) Third party cookies: These are cookies sent to your terminal from a computer or domain that is not managed by us, but by another entity that processes data obtained through cookies. For example, we use Google Analytics cookies to measure the traffic in our Websites. See the Third Party Service Providers section below for more details.
11. How You Can Control or Delete Cookies
This web includes a system of configuration of cookies so that in the first visit to the web you can explicitly accept or reject the use of own and third party cookies.
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You may delete all cookies that are already in your computer and you may set most browsers to prevent cookies from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Browser manufacturers provide help for cookie management in their products. Please see below for more information.
– Google Chrome
– Internet Explorer
– Microsoft Edge
– Mozilla Firefox
– Safari (Desktop)
– Safari (Mobile)
– Android Browser
– Opera
– Opera Mobile
For other browsers, please consult the documentation that your browser manufacturer provides.
12. Data Collected for and by You
As you use our Services or post on our Channels you may write information you have collected from any individuals. We have no direct relationship with them other than you, and for that reason, you are responsible for making sure you have the appropriate permission for us to collect, post, and process information about these individuals. Consistent with the uses of Personal Data covered in Section 7, we may transfer Personal Data of you or these individuals to companies that help us provide or support our Services. All third Service Providers enter into a contract with us that protects Personal Data and restricts their use of any Personal Data consistent with this policy.
Your Data Protection Rights
13. How You May Exercise Your Rights
You may send a written communication to info@tuteate.com, including a photocopy of your ID card or other similar identification document, to request the exercise of the following rights:
– Right to request access to any Personal Data we may have about you.
– Right to request rectification (if incorrect) or deletion of Personal Data.
– Right to request limitation of their treatment, in which case they will only be kept by Tutéate for the exercise or defense of claims.
– Right to object to processing. Tutéate will no longer process the Personal Data in the way you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims have to be further processed.
– Right to data portability. In the event that you wish your Personal Data to be processed by another company, Tutéate will provide you with the portability of your data to the new data controller.
We will give you access to any Personal Data we hold about you within 30 days of any request for that information. Individuals may request to access, correct, amend, or delete information we hold about them through email at info@tuteate.com. Unless it is prohibited by law, we will remove any Personal Data about an individual from our servers at your or their request. There is no charge for an individual to access or update their Personal Data.
Models, forms, and more information about your rights: Official website of the Spanish Data Protection Agency.
Possibility of withdrawing consent. In the event that you have given your consent for a specific purpose, you have the right to withdraw it at any time, without it affecting the lawfulness of the processing based on the consent prior to its withdrawal.
How to complain to the Control Authority. If you consider that there is a problem with the way in which Tutéate is handling your Personal Data, you may address your complaints to Tutéate (indicated above) or to the corresponding Data Protection Authority, being the Spanish Data Protection Agency the one indicated in the case of Spain.
Compliance
14. Accuracy and Data Retention
We take reasonable business measures in compliance with laws to keep your Personal Data accurate and up to date, to the extent that you provide us with the information we need to do so. If your Personal Data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.
We will retain the following data:
(a) Disaggregated data: Disaggregated data data will be retained without a deadline for deletion.
(b) Subscribers and purchasers data: During the time your account is active or as long as needed to provide you with our Services. In any case, it will be the minimum necessary from time to time, currently subject to certain statutes of limitation terms:
– 4 years: Law on Infringements and Sanctions in the Social Order (obligations regarding affiliation, registration, cancellation, contribution, payment of salaries…); Art. 66 ff. General Tax Law (Accounting Books…);
– 5 years: Art. 1964 Civil Code (personal actions without special time limit)
– 6 years: Art. 30 Commercial Code (Accounting Books, invoices…)
– 10 years: Art. 25 of the Prevention of Money Laundering and Financing of Terrorism Act.
(c) User data uploaded by Tutéate to pages of Websites and profiles on social networks: From the moment the user offers consent until it withdraws it.
15. Children’s Privacy
Our Services are not directed at nor targeted to children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use our Services unless supervised/accepted by an adult, as applicable.
Our goal is to comply with applicable laws and regulations relating to collection and use of information from children as such term is defined by applicable laws. If you believe that we have received information from a child or other person protected under such laws, please notify us immediately by postal mail or to the e-mail address indicated in the heading of this legal notice, and we will take reasonable steps to remove that information from our databases.
Security
16. Notice of Breach of Security
We take reasonable and appropriate measures to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Data. If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will notify you as soon as possible (in the event of a breach being detected, Tutéate undertakes to inform users within 72 hours) and later report the action we took in response.
We only use service providers that enter into agreements with us whereby the service provider commits to take the appropriate measures to protect Personal Data and be compliant with GDPR.
Third Party Service Providers
To be transparent and provide you with the maximum information about who our third party service providers are, we list below the ones that may keep Personal Data and what information they keep. With all of them Tutéate has signed a Data Processing Addendum (DPA) as an additional means of meeting the adequacy and security requirements under the GDPR.
Bluehost
We use Bluehost to host part of our Website and Services.
Bluehost is a US company owned by The Endurance International Group, Inc. and this group’s privacy policy is available here.
Google
On our Website and Services, we use Google Analytics to analyze their use and optimize their performance, Google Adsense / Google AdMob to display advertisement, and Google Firebase to send PUSH notifications.
Google is a US company the data of which are in Google Cloud Locations. This company’s privacy policy is available here.
Polylang
On our Website, we use Polylang to make our site a multilingual website.
Polylang is a company from France, and this company’s privacy policy is available here.
Facebook
On our Services, we use Facebook Audience Network to provide ads.
Facebook is a US company, and this company’s privacy policy is available here.